What "Lifetime" Actually Means
A Warranty Tied to Your Home, Not a Fine-Print Clock
Most "lifetime warranty" claims in this industry are vague on purpose, "lifetime" of what, exactly, and for how long? Ours is specific: both our Product Warranty and our Labor Warranty last for as long as you own the home where we installed your bathroom. That covers wall surrounds, shower floors and bases, replacement bathtubs, and shower accessories against material defects, and covers our installation and workmanship against manufacturer-standard failures, including the surface materially fading, yellowing, cracking, bubbling, or peeling under normal use.
What's Covered
What's Actually Included
Our warranty is split into two parts, and both are tied to how long you own the home, not a fixed number of years.
Product Warranty: covers material defects in the wall surrounds, shower floors/bases, replacement bathtubs, and shower accessories we install
Labor Warranty: covers our installation and workmanship to manufacturer standards, including surface fading, yellowing, cracking, bubbling, or peeling under normal use and proper care
Transferable: if you sell your home, the warranty transfers to the buyer, as long as they notify us in writing within 30 days of closing and acknowledge our Care and Maintenance Instructions
Not covered: damage from harsh chemicals, abrasive cleaning pads, extreme heat, misuse, lack of regular cleaning and maintenance, or events like storms, fire, or other acts of God.
This summary reflects our standard warranty terms. View the full Lifetime Warranty Certificate for the complete legal terms, exemptions, and procedures.
How It Works
Filing a Warranty Claim
If something comes up after your installation, you contact us directly, the same team that installed your bathroom handles the resolution. We assess the issue, and depending on what's needed, we'll repair, replace, or address it under the terms of your warranty. Warranty work is subject to current lead times and product availability, but you're never left figuring out who's responsible.
Ready to work with a team that stands behind its work?
Warranty in Action
A Real Warranty Claim, Handled
Several months after finishing Steven Johnson's shower remodel in Renton, water had worked its way under the shower door, discoloring the silicone seal between the shower base and the glass door frame. Steven reached out and sent photos showing what happened. We sent an installer back out, removed the door, deep cleaned the affected area, and completely re-siliconed the entire shower, at no cost to Steven, well after the original installation was complete. See his review below!
In Their Words
What Our Customers Say
Austin did an awesome job leading my remodel. His customer focus and clear communication put my family at ease during the whole process. He was very patient with my many questions.
Steven P.
Customer service after the installation was great!!!
Steven J.
Caleb's team had excellent communication and customer service throughout the entire process, and ensured we were happy with their work every step of the way.
jgreges
FAQs
What does "lifetime" mean, exactly?
Our Product and Labor Warranties both last for as long as you own the home where we installed your bathroom, not a fixed term of years.
Is the warranty transferable if I sell my home?
Yes. The new owner must notify us in writing within 30 days of closing and acknowledge our Care and Maintenance Instructions, or the warranty is voided.
Does this cover materials, labor, or both?
Both. Our Product Warranty covers material defects, and our Labor Warranty covers installation and workmanship to manufacturer standards.
What's not covered under the warranty?
Damage from harsh chemicals, abrasive pads, extreme heat, misuse, lack of regular cleaning and maintenance, or events like storms, fire, or other acts of God. Full exemptions are listed in the warranty certificate.
How do I file a claim?
Contact us directly. We assess the issue and repair, replace, or otherwise resolve it under the terms of your warranty.
Does the warranty cover products or labor I provided myself?
No. This warranty covers Oasis-installed products and work only, not homeowner-provided products or labor.
